Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
We are a Mixed Billing Practice
Access to healthcare for the community we serve is important to us. Sussex Doctors’ unwavering commitment to maintaining and improving the quality of the healthcare services we deliver is our top priority. Sussex Doctors will now become a Mixed- Billing practice to protect the sustainability of our practice and ensure the standard of the services we provide. This will allow us to maintain the highest quality of care we provide while still being able to address our patients with substantial needs.
Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
BULK BILLING IS STILL AVAILABLE FOR ELIGIBLE PATIENT GROUPS FOR MOST OF THE CONSULTATION TYPES:
- Children under 16 years of age
- Patients over 65 years old
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
- ATSI Patients
Consultations (8.30am-5pm)
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Script (without appointment) | $49.75 | $39.75 | $10 |
| Short Consultation | $59.75 | $39.75 | $20 |
| Long consultation | $96.95 | $76.95 | $20 |
| Healthcare Card Holders, DVA and pensioners | $39.75 | $39.75 | $0 |
| Children under 16 years old | $39.75 | $39.75 | $0 |
After 5:00pm, Weekends & Public holidays
| Services | Fee | Rebate | Gap Fee |
|---|---|---|---|
| Repeat Script (without appointment) | $71.80 | $51.80 | $20 |
| Short Consultation | $71.80 | $51.80 | $20 |
| Long consultation | $108.80 | $88.80 | $20 |
| Healthcare Card Holders, DVA and pensioners | $88.80 | $88.80 | $0 |
| Children under 16 years old | $88.80 | $88.80 | $0 |
*All Workcover patients must pay on the day until their insurer provides a claim number to the practice.
* Other out-of-pocket fees might be applicable to Allied health and Pathology services.
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (age 75 or more)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment
- Skin Treatment
* Cancellation Policy: any appointments cancelled within 4 hours of the booked appointment schedule will attract a $20.00 cancellation fee to be paid on the day or the following visit. Please call our reception at (02) 4441 2786 for more information.
Appointments
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Communication Assistance
If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Afterhours Consultations
When you need urgent medical care and Sussex Doctors is closed, 13SICK booking lines (12 74 25) are open from 6:00 pm on weekdays, 12:00 pm Saturdays, and all-day Sundays and public holidays. For urgent medical emergencies call Triple Zero (000) or visit your nearest hospital emergency room.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Sussex Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Sussex Doctors a Bulk Billing Practice?
Sussex Doctors is a mixed billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (02) 4441 2786 to make an appointment.
What should I bring to my appointment?
Please bring:
Photo ID
Medicare card
Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4441 2786
